Workplace Knowledge

BSNS4203

The aim of this online course is to develop knowledge and skills to deliver professional customer services that meet business requirements and work collaboratively within a team.

  •  
    Level
    4
  •  
    Credits
    15
  •  
    EFTS
    0.125
  • Teaching weeks 16 weeks
  • Workload Approximately 10 hours per week
  •  
    Prerequisites Check entry and other requirements under the qualification you are studying

Learners who successfully complete this course will be able to

  • Work collaboratively to meet team objectives in a business context.  
  • Demonstrate customer service techniques to consistently meet business needs. 
  • Demonstrate professional and ethical behaviour, and social and cultural awareness in a business context.

Assessment

100% internal assessment 

Textbooks

No textbooks are required for this course

Computer and internet requirements

To complete this course you will need access to a laptop or desktop computer, reliable broadband internet connection and a data plan able to support online learning such as streaming of videos (including YouTube), downloading content, and writing and submitting online assessments. If you are unsure if your current computer or internet access allows you to complete your online learning with us, please contact us before applying to enrol.

Work towards

You can do this course as part of these qualifications:

Certificate

Course availability over the next 12 months

Sep
Oct
Nov
Dec
2027
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
  •  
    Level
    4
  •  
    Credits
    15
  •  
    EFTS
    0.125
  • Teaching weeks 16 weeks
  • Workload Approximately 10 hours per week
  •  
    Prerequisites Check entry and other requirements under the qualification you are studying